HP Officejet Pro L7680 Color All-in-One Printer
by Hewlett Packard
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Our Price: $639.94 Availability: Usually ships in 1-2 business days Buy Used: from $75.00 (click here) Category: CE See more product details |
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Customers in the UK,
Buy this product at amazon.co.uk
for British Pounds
Digital Cameras Photo Reviews of HP Officejet Pro L7680 Color All-in-One Printer
Customer Review: Automatic feeder is horrible
Summary: 1 Stars
In less than 3 months I am on the third replacement under warranty.
First time the store replaced. Problems occurred within 30 days.
Second time HP sent me a replacement product. Problems started in 2 days.
I'm on the phone again with HP to see what they will do now.
Very time consuming dealing with customer service.
Consistent problems with feeder not working and jamming problems.
I understand HP has discontinued this model. Very good reason...it is junk.
Do not buy!
Customer Review: Very Unreliable
Summary: 1 Stars
Terrible software on both Mac and Windows. My Windows XP software on multiple machines will run away and use 100% of the CPU. I have to disable the service in order to avoid this. The Mac software fails to connect almost 50% of the time. I have tried updating to the latest version and contacting HP but nothing really gets fixed. I haven't had any trouble in Linux but maybe HP doesn't fix this software.
The machine jams a lot, the scanner is unreliable and jams with the feeder, the feeder scans routinely are crooked, it is slow, frustrating, and occasionally must reboot before using. A all around horrible purchase. I find that I frequently give up and just use an old flat bed scanner as this is more reliable.
Customer Review: Poor network printer
Summary: 1 Stars
If you want a printer that stays online, don't bother with this one. Everytime I need to print something, I need to shut the printer down, as well as my computer, to get a print-out. I've had it. I can't understand why technology that has been around for so long can't be made to work by a company with so much experience.Customer Review: Good customer service, good printer, poor supporting software
Summary: 3 Stars
I've had an L7680 for about 3 weeks. It is now both on my network and connected directly to my work computer (basement) via USB.
Positives: Fantastic photo printer! I was a Canon fan until I printed a few photos on the L7680. These photos are better than what comes from the Kodak printer at Target. It does take a minute or so to print one 5x7 photo. Scan-to-File works great over the network. It puts the file in a directory associated with a hotkey on the front panel. I use this feature a lot. Very reliable printing, especially double-sided. It also prints fast enough for what I do with it. It is a very fast home copy machine. Photos printed on plain paper are better than expected.
Negatives: I have another HP printer, a wide-format 9800. Everything prints fine to the 9800 from both my work computer in the basement and the house computer up in the kitchen. When pictures from MS Word or charts from MS Excel are printed over the network to the L7680, only a few stripes of the image are printed then it spits the paper out quickly. HP Support suggested a registry change which made the pages print full, but with the image small and in a corner. I'm frustrated, but I'm not going to return it because after shipping and restocking fee's, this is now an $80 printer. It is easily worth $80. It isn't worth $400. ADF: Jams easily and some jams are very difficult to remove! There is no way to release the rollers so you end up ripping the page backwards through rollers with a death grip. I've compromised by hand-guiding difficult documents or only scanning really straight paper.
I think this printer was shipped by HP prior to the engineers having a chance to work out all the bugs. I'll blame it all on Carly because she's gone.
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I'd change my review to 4 stars if Amazon would allow it.
I've now had this printer for over a year. My initial review was not real positive because the autofeed mechanism on the scanner isn't great and jams easily and printing over a shared network isn't a usable feature. That is still TRUE. However, after 2500 pages printed (home office), printing 100 or so photos, using the duplexer most of the time, and replacing a few ink cartridges along the way, I'm an enthusiastic fan of this printer! I love the XL cartridges that I get online (genuine HP) for $23/each. They are simple to change and last a long time. I'd estimate the black XL cartridge will print 1800 pages. Most of my printing is in Draft mode because it is fast and looks fine for my usually instant reference to what I printed. Besides my regular datasheet printing, I use it all the time to print maps from Google Earth or Mapquest. They print quickly and look great.
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2010-01-11: 5 stars! The printer has been flawless! I wish it had a separate tray for photos, but since photo prints are rare that isn't enough of a problem to change my review. It is hard to believe, but after I switched my household computers to Windows 7 this still worked and even solved a slight driver issue with the family computer upstairs.
Customer Review: Worst customer service and product support - surprisingly bad
Summary: 1 Stars
I'm a long-time user of HP printers. I've purchased only HP since the HP Laserjet 4. But something's gone really wrong over at HP. I purchased the HP Officejet Pro L7680. First, it takes forever (5 minutes) to turn on. Second, within five months, it tells me that the printer heads don't work. Five hours on the phone (two phone calls) with HP service with someone who sounds like they are reading everything off a checklist, having to go through the same checklist twice because HP dropped the call and I had to restart from ground zero, and they finally tell me that they'll replace the defective print heads. So I pay an extra $40 for expedited service to get the print heads overnighted, and they show up five days later. In the meantime, HP tells me they cannot refund the $40 for expedited service "because you haven't yet received the print heads." Finally they show up. I never could get the $40 back for the "expedited service" that took five business days.
Then, six months later, the printer paper feeder breaks. Another two hour phone call. I can see the broken part. They ignore that and make me go through the check list again. Meaningless waste of my work time. Finally they agree to replace the computer with a rebuilt machine. It arrives a week later, but works fine until . . .
A week ago, the machine again tells me that the print heads no longer work. We call HP service. Three hours on the phone with them. After going through the checklist (again, twice), "It's not the print heads. It's a hardware problem. Yes, we've known about it, but it doesn't always cause problems. Can we replace your computer? Sorry, your machine is out of warrantee." But you just replaced it four months ago with a "new" machine. "Sorry, but that replacement machine only has a 90-day warrantee. There is nothing we can do for you. But you can upgrade to a more expensive machine for a slight discount."
Now I have a 40 pound paper weight and have to buy a new printer, 14 months after getting the HP. Worst service, worst support. The "New HP."
So I'm buying the Brother MFC-6490cw instead. Sounds much better and none of the reviews talk about terrible service or support.