HP Genuine Q2612A HP 12A Laser Toner Cartridge, 2,000 Pages (Black)
by Hewlett Packard Office
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Category: Office Product
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for British Pounds
Digital Photo Product Details
Manufacturer: Hewlett Packard OfficeBrand: HP
Edition: Office Product
Audio: English (Original Language)
Model: Q2612A
Color: BLACK
Publisher: Hewlett Packard Office
Studio: Hewlett Packard Office
Music Label: Hewlett Packard Office
Product features:
- Economical LaserJet cartridge with excellent print value for low-volume users
- Crisp and clear black print results
- Easy-to-install cartridge design
- 2,000-page yield at 5 percent coverage
- Compatible with HP LaserJet 1010, 1012, and 1015 printers
- Read Right PathKleen Printer Roller Cleaner Sheets, Pack of 10
- D-Link DP-311U Wireless Print Server, 1-USB Port, 802.11b, 11Mbps
- TRENDware WIRELESS PRINT SERVER 1-USB ( TEW-PS1U )
- HP LaserJet 1012 Printer
- Cables To Go 13400 USB 2.0 A Male to B Male Cable, White (9.8 Feet/ 3 Meters)
Digital Cameras Photo Reviews of HP Genuine Q2612A HP 12A Laser Toner Cartridge, 2,000 Pages (Black)
Customer Review: Defective toner cartridge from Databazaar + unreasonable refund policy + poor customer service = 0 stars
Summary: 1 Stars
I did not know I received a defective toner cartridge from Databazaar until a number of months later (I ordered it in August 2009 and tried to use it in May 2010). There were two cartridges in my order - the first one made a scraping noise in the printer. The overall print quality was very light and the left side of the page was not readable. I checked it and shook it and reinserted it but it didn't work properly so I tried the other cartridge from the same order which worked fine (though the print could be darker).
I contacted Databazaar to ask for a replacement for the first cartridge and was informed that products need to be returned within 30 days. In other words, "we shipped you a defective product and now you're stuck with it."
I pointed out it was not possible for me to use two toner cartridges within 30 days in order to discover that one was defective and asked again for a replacement of the defective toner cartridge. The Databazaar customer support rep regretted to inform me "that since the order placed is far beyond the return policy so we would not be able to be of any further assistance. Incase of any further clarifications or future assistance please feel free to get in touch with us." In other words, "we shipped you a defective product, now you're stuck with it, we don't care, and you need to stop emailing me now."
I sent a final email which stated: "Fortunately for me as a customer, the kinds of products Databazaar sells are not hard to find. You have plenty of competitors who offer better customer service and agree that when they ship a defective product, they should replace it - not only to preserve future business but because it's the right thing to do.
Clearly I will never buy products from [Databazaar] again. I will advise my friends and colleagues not to purchase your products. I will post an unfavorable review on Amazon.com and on the Better Business Bureau's site. And if I can think of other ways to alert consumers about your shoddy products and terrible customer service, I certain will take those actions as well.
I also plan to print this correspondence and forward a copy to your customer service and marketing departments just so that someone in your management is aware that 30 days is an unreasonable amount of time in which to discover a product is defective. I am not going to open up everything I order and test it just to have it sit on a shelf outside of its protective packaging until I'm ready to use it. That is ridiculous."
So, here's the unfavorable review of Databazaar's products and customer service as promised. In the future, I'll be sure to stick with name brand products from reputable vendors. I bought the "HP-compatible" product on the strength of Amazon reviews that promised high quality for the low price. I remember thinking, "that sounds too good to be true." Turns out I was right.
Description of HP Genuine Q2612A HP 12A Laser Toner Cartridge, 2,000 Pages (Black)
Yield: 2,000 pages per cartridge - Black Original HP outstanding printing with every page || Save time and improve productivity with trouble-free operation||. Warranty: 1 Year Limited. Brand Compatibility: HP. Page Yield: 2,000 pages. Remanufactured: No.Digital Cameras & Photo Categories
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